FAQs

Do You Keep Stock On Hand?

Yes. We Try To Keep As Much In Stock As Possible And The Delivery Process As Fast As Possible. If By Some Chance We Are Out Of Stock Of An Item This Is Normally Shown On The Website.  But If On The Odd Chance The Stock Hasn’t Updated Before You Place An Order And That Item Is Out Of Stock, We Will Notify You Asap. 

Can I Order And Have Goods Sent Internationally?

At This Point In Time We Are Only Delivering Within Australia And To New Zealand.  But This Is Something We Are Working On, So Keep Checking In For Updates Or Email Us With Your Destination So We Can Prioritise.

Can I Have A Look At An Item First?

We Do Have A Shopfront In Woolgoolga NSW Where You Can View All Items.

Otherwise We Are Happy To Send Further Pictures And/Or Information Of Any Item To Help In Your Decision Making Process.

Delivery

All Orders Will Be Dispatched From Coffs Harbour Within 1-2 Days Of Your Order And Payment Being Received. Please Allow A Few More Days During Peak Periods. If You Require Express Delivery Please Email Us To Arrange And Provide Costs.

Out Of Stock

In The Event That You Order An Item That Is Currently Out Of Stock We Will Contact You To Give You The Choice Of A Refund Or Backorder. Backorder Means That Your Item Will Be Sent To You As Soon As It Arrives Back In Stock.

Damages & Returns

We Will Replace Or Refund Any Item That Is Received Damaged Or Faulty, However We Do Not Refund For Incorrect Choice Or Change Of Mind. In The Unlikely Event That Your Order Arrives Damaged We Must Be Notified Via Email Or Telephone Within 72 Hours Of Receipt Of Stock.  We May Ask For The Damaged Item To Be Returned To Us For Inspection And If So We Will Pay For The Delivery Cost.

Shipping & Returns

Thatbeachshop.com.au delivers to destinations in Australia & New Zealand ONLY.

If you are purchasing from New Zealand please select  ‘New Zealand Shipping’ when you go to your cart and then ‘International Buyer’ payment option. Your order will be sent to us and we will  contact you with freight costs and payment options.

We will make every effort to deliver within the time stated on Thatbeachshop.com.au but we will not be liable for any loss caused to you by late delivery.

If the Products are not delivered within the estimated delivery time, please contact us by telephone or email. We will try to remedy the situation as quickly as possible. 

Please be aware that most delivery services will not deem a package LOST until a period of 14 days has passed.

This does not affect your statutory rights as a consumer.

Delivery

We have a standard delivery fee of $11.95 Australia Wide for majority of orders. All Orders Will Be Dispatched From Coffs Harbour Within 1-2 Days Of Your Order And Payment Being Received. Please Allow A Few More Days During Peak Periods. Your order should be delivered to you within 3-7 days depending on your location. If You Require Express Delivery Please Email Us To Arrange And Provide Costs.

We use Australia Parcel Post for majority of orders and couriers for the more bulky orders. Unfortunately due to the size and weight of some bulky orders there may be an increased freight cost. There may also be increased freight costs for  WA, NT, SA and New Zealand.  If you are ordering from these locations it is best to contact us prior to placing your order as freight costs may make it unviable. Please email or call us with you order and we can then supply a freight quotation for your consideration.

We have tried to subsidise and absorb as many freight costs as possible.  If your order falls outside the normal $11.95 freight cost we will contact you immediately with an updated freight cost and ask if you wish to proceed with your order.

Terms & Conditions

Please read through the following terms and conditions carefully. 

Your use of the Thatbeachshop.com.au website and purchase of the products from it means that you do agree to these terms and conditions.

Buying from Thatbeachshop.com.au

You can Order Products in the following ways:

Online via this website;

By telephone: (02) 6654 2092

When you place an Order for a Product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.

When you have placed an Order online we will send you an email confirmation that we have received it. 

This email confirmation is produced automatically so that you have confirmation of your Order details. 

We will check the availability and contact you with a further email or phone call if any items are not available and either place on backorder or process a refund if required.

That Beach Shop may cancel any order and not supply if it is deemed reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. 

If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

Pricing

The price for each Product is shown on Thatbeachshop.com.au in Australia Dollars and includes G.S.T at 10%.

Whilst we always try to ensure the prices on Thatbeachshop.com.au are accurate, errors may occur. 

If we make an error in pricing of the Products in your Order we will let you know as soon as possible using your supplied contact details. We will then give you the option of reconfirming your Order at the correct price or cancelling it. If we do cancel your order, any payment made for the Products will be refunded in full.

Delivery charges are a based on Australia Post charges

You will be notified of this before you submit your credit card details. 

Alternatively just add the products to your cart and view the cart for a delivery quote.

You can also contact us via email of telephone to obtain an Express Post quotation for your order.

Payment

You must pay for your Order before it is dispatched and order will be dispatched within 2 days of payment being received.

You can do so by credit card, paypal, direct deposit,

Payment is processed when you commit to buy and process your order online.

Privacy

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. The Thatbeachshop.com.au website uses cookies to better serve you when you return to the website. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some pages in the site may not work properly.

Cookies can be either “persistent” or “session” based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing website. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Like all modern websites which provide dynamic and personalised information, the Thatbeachshop.com.au website,http://www.thatbeachshop.com.au, uses both kinds of cookies to provide a rich and session based experience.  

Cookies are used to enable the Thatbeachshop.com.au to track users browsing patterns in order to provide statistical information to improve the usability of the website.